Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) form a binding agreement between you and Aure LLC, a Florida limited liability company doing business as “Auré” and “My Auré Life” (“Auré”, “we”, “us”, or “our”), governing your access to and use of the Auré website at myaurelife.com, the Auré mobile application, and any related websites, applications, features, content, tools, support services, and other services that we make available from time to time (collectively, the “Service”).

By visiting our website, joining our waitlist, creating an account, downloading the application, accessing the Service, or otherwise using any part of the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy, Community Guidelines, Safety Policy, AI Disclosure, and any other policy, guideline, addendum, or supplemental term we make available for the Service, each of which is incorporated by reference (collectively, the “Agreement”).

If you do not agree to the Agreement, do not access or use the Service. You may stop using the Service at any time by leaving the website, removing yourself from the waitlist, deleting your account from in-app settings, or contacting us at info@myaurelife.com.

These Terms include important provisions affecting your legal rights, including disclaimers of warranties, limitations of liability, user indemnification obligations, a jury trial waiver, a class action waiver, exclusive forum provisions, and a shortened time period for bringing claims. Please read them carefully.

2. Eligibility

You may use the Service only if all of the following are true:

1. You are at least 18 years of age at the time you accept these Terms.
2. You have the legal capacity to enter into a binding contract under the laws of your country or state of residence.
3. You are not barred from using the Service under the laws of the United States, the country from which you access the Service, or any other applicable jurisdiction.
4. You are not located in, ordinarily resident in, or accessing the Service from a jurisdiction subject to comprehensive U.S. sanctions or trade restrictions.
5. You are not identified on any U.S. government list of prohibited or restricted parties.
6. You have not previously been suspended, removed, or banned from the Service for violating the Agreement.
7. You are using the Service for your own personal, non-commercial purposes and not on behalf of a practice, employer, research institution, insurer, media organization, governmental authority, or other third party.

If we discover or reasonably suspect that any of the above is not true, we may suspend or terminate your access to the Service immediately, with or without prior notice.

3. Nature of the Service

This Section is foundational. By accepting the Agreement, you acknowledge and agree to each statement below.

3.1 What Auré is

Auré is an emotional-support service for adults processing the experience of relationship betrayal. It connects users with AI-supported reflection tools and, when users choose, real peers who may have lived similar experiences. The Service is intended for general informational, reflective, lifestyle, wellbeing, and supportive purposes only.

Auré offers two kinds of support, and you choose how you use them:

• Talking with Auré’s AI. You can talk privately with Auré’s AI assistant. Aure is AI and will identify itself as AI. Everyone else on the platform is intended to be a real person, although we cannot guarantee that any user is who they claim to be.
• Connecting with peers. When and only when you choose, you may read short bios of users in a similar situation and connect with one of them or join a group of users in a similar situation. These features are optional.

3.2 What Auré is not

The Service is not, and is not intended to be:

1. A medical, healthcare, clinical, diagnostic, therapeutic, telehealth, or telemedicine service;
2. A tool to diagnose, screen, prevent, treat, cure, or mitigate any disease, condition, disorder, or mental-health issue;
3. A substitute for evaluation, advice, treatment, or services from a qualified physician, therapist, counselor, licensed professional, lawyer, financial adviser, or other qualified human professional;
4. A crisis intervention service, emergency service, suicide-prevention hotline, domestic-violence hotline, or law-enforcement service;
5. A confidential clinical relationship, fiduciary relationship, attorney-client relationship, therapist-client relationship, doctor-patient relationship, or other privileged or professional relationship;
6. A guarantee of emotional, relational, safety, legal, financial, or other outcomes; or
7. A substitute for your own judgment, professional advice, or emergency assistance.

Peers on the Service are not professionals, are not trained or licensed by us, and offer no professional service of any kind. The conversational style of the Service, including the AI assistant and peer features, may resemble supportive interpersonal interaction. That resemblance is stylistic and does not transform the Service into professional care.

3.3 Do Not Rely on the Service for Important Decisions

You agree that you will not rely on the Service, AI output, peer communications, group content, safety prompts, exercises, notifications, or any other aspect of the Service for medical, mental-health, legal, financial, relational, safety, emergency, or other important decisions. Always consult an appropriate qualified human professional for those matters.

If you are experiencing a crisis, thoughts of self-harm or suicide, intent to harm another person, domestic violence, coercive control, stalking, abuse, or any other emergency, contact local emergency services, a qualified professional, or a recognized crisis hotline immediately. The Service’s in-app safety features are not, and cannot be, a substitute.

3.4 Your Responsibility for Your Wellbeing

You remain responsible for your own wellbeing, decisions, actions, and omissions while using the Service. If at any point the Service causes you distress, you should stop using it and seek qualified human support. Discontinuing use of the Service will not result in any penalty.

3.5 Website Experience and Waitlist

Before the application launches, our website may allow you to learn about Auré, experience a demonstration version of Auré, and join a waitlist. The website experience is for demonstration and informational purposes. The Section 3 acknowledgments apply to the website experience, the waitlist, the application, and all other aspects of the Service.

3.6 Demo Service and Conversation Logging

Demo Access. The web-based demonstration version of our AI chat companion (the “Demo”) is provided without account registration or authentication. By accessing and using the Demo, you acknowledge and agree to the terms in this Section.

No Confidential or Personal Information. The Demo is provided for evaluation purposes only. You should not submit any personal, sensitive, confidential, or identifying information during your use of the Demo. You are solely responsible for the content you choose to enter.

Logging and Analysis. We log and store conversations conducted through the Demo. We use these logs to operate, evaluate, debug, and improve our services, including the quality, safety, and performance of our AI systems.

Anonymization. Prior to internal review or analysis, Demo conversation logs are anonymized. We remove personal information and technical identifiers — including but not limited to IP addresses, device and browser identifiers, and any directly identifying details detected in conversation content — so that the retained data cannot reasonably be linked back to an individual user. Anonymized logs may be accessed and analyzed by our team and authorized personnel solely for the purposes described in this Section.

Use of Anonymized Data. Once anonymized, conversation data may be retained and used internally to analyze usage patterns, improve our AI models and features, and develop our services. Because such data has been anonymized and no longer identifies you, it is not treated as your personal information.

No Reliance. The Demo may produce inaccurate or incomplete outputs and is not a substitute for professional advice. The Demo is provided “as is” without warranties of any kind. See Section 17 (Disclaimers) and Section 18 (Limitation of Liability).

Consent. By using the Demo, you consent to the logging, anonymization, and use of conversation data as described above. If you do not agree, do not use the Demo.

4. Your Account

4.1 Waitlist

To join the waitlist, you may provide a way for us to reach you, such as an email address or phone number, and optionally a name or preferred form of address. We use this information as described in our Privacy Policy.

4.2 Account Creation

To use the application, you must create an account. During onboarding, we may ask you for information described in our Privacy Policy. You agree to provide true, accurate, current, and complete information and to promptly update it as needed. You may create only one personal account. Multiple accounts by the same individual may undermine safety and peer matching and may result in suspension or termination.

4.3 Sign-In Methods and Credentials

You may sign in using Apple, Google, a phone number, or another method we make available, subject to the terms of those providers. You are responsible for maintaining the confidentiality and security of the credentials, devices, and authentication methods you use to access the Service. You may not share, transfer, sell, loan, or otherwise permit another person to use your account.

4.4 Responsibility for Account Activity

You are responsible for all activity that occurs under your account, except to the extent caused by our breach of the Agreement or applicable law. You agree to notify us immediately at info@myaurelife.com if you suspect unauthorized access, compromise of your account, or any other security incident.

4.5 Account Closure

You may close your account at any time from in-app settings or by contacting us. Closure is final, subject to any retention periods and legal obligations described in our Privacy Policy.

4.6 Device and Physical Security

The Service is installed or accessed on a device you control. Anyone with physical or remote access to your device may be able to see that you use Auré and may be able to view your conversational history, group posts, peer chats, designated trusted contacts, notifications, and other content within or related to the Service.

You acknowledge and agree:

1. Protect your device. You should protect your device with a strong passcode or biometric authentication, keep its operating system up to date, and avoid leaving it unlocked where others may access it.
2. No stealth mode. The Service does not include a “stealth,” “hidden,” or disguised mode. The application icon, application name, notifications, and other standard system indicators may be visible depending on your settings.
3. Consider your situation. If your device is monitored, controlled, or accessible by another person, using the Service on that device may expose your content to that person. Only you can judge whether use of the Service on a particular device is safe.
4. Unauthorized access through your device. To the maximum extent permitted by applicable law, we are not responsible for content viewed by, disclosed to, or used by any person who gains access to your account, device, notifications, or credentials, whether with or without your consent.

5. License to Use the Service

Subject to your ongoing compliance with the Agreement, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service, including to download, install, and use the application on devices you own or control, solely for your own personal, non-commercial purposes.

This license does not grant you any ownership of the Service or any content, software, technology, data, trademarks, designs, or other materials made available through the Service. The Service is licensed, not sold. We and our licensors retain all rights not expressly granted to you.

6. Prohibited Conduct

You agree not to do any of the following, and not to encourage, assist, authorize, or facilitate anyone else doing so.

6.1 General Misuse

You may not:

1. Use the Service for any unlawful, harmful, fraudulent, deceptive, abusive, tortious, defamatory, obscene, harassing, hateful, invasive, threatening, or otherwise objectionable purpose;
2. Impersonate any person or entity, including our personnel, or falsely state or misrepresent your identity, age, affiliation, location, onboarding information, or any attribute that affects matching, grouping, eligibility, trust, or safety;
3. Create more than one personal account or create an account on behalf of another person;
4. Use the Service for any purpose other than your own personal emotional support, including professional use, research, journalistic investigation, academic study, surveillance, market analysis, training artificial intelligence systems, or commercial exploitation;
5. Sell, share, transfer, trade, loan, sublicense, distribute, or otherwise commercialize the Service, your account, any access credentials, or any portion of the Service;
6. Use the Service in a manner that negatively affects the ability of other users to access or use the Service;
7. Take any action that imposes an unreasonable or disproportionately heavy load on the Service or its infrastructure; or
8. Violate any applicable local, state, provincial, federal, national, or international law or regulation.

6.2 Misuse of Technology

You may not:

1. Reverse engineer, decompile, decode, disassemble, reverse assemble, or otherwise attempt to derive or discover source code, object code, architecture, algorithms, training methods, prompts, model behavior, security systems, or underlying ideas of the Service, except to the limited extent applicable law expressly prohibits such restrictions;
2. Use the Service to develop, train, improve, test, benchmark, market, sell, or distribute any artificial intelligence model, language model, competing product, or product or service with features substantially similar to the Service;
3. Scrape, crawl, record, mine, archive, copy, harvest, systematically collect, or substantially download any portion of the Service, including AI outputs, user content, group content, peer content, or platform design;
4. Probe, scan, or test the vulnerability of the Service, bypass or attempt to bypass any access controls, safety systems, rate limits, moderation tools, filters, or security features, or interfere with the Service’s normal operation;
5. Use spiders, crawlers, robots, bots, scripts, automated tools, or other similar means to access the Service except as expressly permitted by us;
6. Introduce malware, viruses, worms, Trojan horses, logic bombs, corrupted data, or harmful code into the Service; or
7. Forge headers, manipulate identifiers, or otherwise disguise the origin of any content transmitted through the Service.

6.3 Misuse of Community Features

You may not:

1. Post or share content in groups, peer chats, or any other part of the Service that is illegal, threatening, defamatory, harassing, hateful, sexually explicit, obscene, invasive of privacy, designed to incite violence, self-harm, or harm to others, or otherwise violates the Agreement;
2. Stalk, harass, dox, blackmail, threaten, shame, exploit, manipulate, or otherwise target any individual, including another user, a member of our team, or any third party;
3. Solicit personal contact information from other users, attempt to move conversations off-platform without their clear and voluntary consent, or use peer connections to recruit users to other products, services, organizations, causes, or communities;
4. Share another user’s content, identifying information, or anything that could reasonably identify another user outside the Service;
5. Engage in coordinated inauthentic behavior, including creating multiple accounts to post, vote, report, amplify, suppress, or manipulate content; or
6. Use the Service to advertise, promote, solicit, spam, send chain letters, operate pyramid schemes, transmit commercial electronic messages, or engage in unauthorized marketing.

6.4 Misuse of Others’ Information

You may not upload, post, transmit, or otherwise make available content that:

1. May not be disclosed under any law, contract, fiduciary duty, confidentiality obligation, non-disclosure agreement, court order, protective order, employment relationship, or similar duty;
2. Infringes, misappropriates, or violates any patent, trademark, trade secret, copyright, moral right, privacy right, publicity right, contractual right, or other right of any person;
3. Contains personally identifying information of a third party, including a full name, contact information, photograph, address, employer, account handle, social media identifier, or other identifying information, except where strictly necessary for your own reflection and where doing so does not violate applicable law or the rights of that person; or
4. Is knowingly false, misleading, or defamatory in a way that could harm another person or mislead other users or our team.

You acknowledge that you bear primary responsibility for any content you share about third parties, and you agree to indemnify us as provided in Section 20 if such sharing leads to claims against us.

7. User Content

7.1 Definition of User Content

“Your Content” means anything you submit, upload, post, transmit, display, send, or otherwise make available through or in connection with the Service, including conversations with the AI assistant, group posts and replies, peer chat messages, profile information, trusted-contact designations, reports, feedback, suggestions, voice inputs, transcriptions, and any other text, audio, image, information, data, or material you provide.

7.2 You Retain Ownership

As between you and us, you retain ownership of Your Content. We do not claim authorship of what you write or submit.

7.3 License You Grant Us

To operate, provide, improve, maintain, protect, and enforce the Service, you grant us and our service providers a worldwide, royalty-free, non-exclusive, sublicensable, transferable license to host, store, transmit, reproduce, process, display, back up, analyze, modify, adapt, create technical derivatives from, and otherwise use Your Content in connection with:

1. Providing the Service to you and, where applicable, to other authorized recipients;
2. Processing Your Content through AI model providers and other vendors as described in our Privacy Policy;
3. Operating safety, moderation, reporting, trust-and-safety, abuse-prevention, security, legal-compliance, and platform-integrity systems;
4. Generating anonymous or aggregate metrics that do not identify you;
5. Complying with legal obligations, enforcing the Agreement, and protecting the rights, safety, and interests of us, our users, third parties, and the public; and
6. Improving the Service to the extent described in and permitted by our Privacy Policy.

This license is intended to be broad enough to permit us to operate and protect the Service. It terminates when you delete Your Content or your account, except for content already shared with others, anonymous or aggregate data, cached or backup copies retained for limited periods, content retained as described in our Privacy Policy, and content we are required or permitted to retain for legal, safety, security, compliance, dispute, or enforcement purposes.

7.4 Your Representations and Warranties About Your Content

You represent and warrant that, for all of Your Content:

1. You have all rights, licenses, permissions, consents, and authority necessary to submit it and grant the rights described in the Agreement;
2. Your Content does not violate any law, infringe any intellectual property right, violate any privacy or publicity right, defame any person, or breach any contract, duty of confidence, fiduciary duty, non-disclosure obligation, or other legal obligation;
3. To the extent Your Content includes information about a third party, you have a legitimate basis under applicable law to share that information with us, and your sharing does not constitute defamation, invasion of privacy, breach of confidence, harassment, stalking, doxing, or any other tort or unlawful act;
4. Your Content is not knowingly false in a way that would mislead users, us, our service providers, or our trust-and-safety systems; and
5. Your Content does not contain malware, harmful code, unauthorized advertising, spam, or other prohibited material.

7.5 Content Review and Removal

We have no obligation to pre-screen, monitor, or review Your Content or other user content, although we reserve the right, in our sole discretion and without notice, to pre-screen, filter, monitor, review, refuse, restrict, remove, disable, preserve, or disclose any content that we believe violates the Agreement, violates applicable law, infringes rights, creates safety or security risk, exposes us or others to liability, or is otherwise objectionable.

We may use automated systems, AI safety tools, human review, user reports, third-party vendors, and other methods to detect and respond to safety, security, integrity, legal, and policy concerns. We do not guarantee that any content will be detected, reviewed, removed, or preserved.

7.6 Feedback and Suggestions

If you provide suggestions, comments, ideas, improvements, concepts, proposals, or other feedback relating to the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable right to use, disclose, reproduce, have made, modify, adapt, publish, distribute, commercialize, and otherwise exploit the Feedback in any manner and for any purpose, without credit, notice, approval, restriction, or compensation to you. You agree not to knowingly provide Feedback that is subject to third-party rights or restrictions.

8. AI Assistant and AI Output

The Service includes an AI-driven conversational experience. By using the Service, you acknowledge and agree:

1. AI responses are machine-generated. Auré’s AI does not have human understanding, lived experience, consciousness, professional training, fiduciary duties, or moral judgment. Responses are generated by language-model technology based on statistical patterns and the context of your conversation.
2. AI responses may be inaccurate. AI output may be factually incorrect, incomplete, internally inconsistent, outdated, inappropriate, biased, offensive, unsafe, or unsuitable for your specific situation. It may “hallucinate” by confidently producing assertions that are not true.
3. AI responses are not advice. Nothing the AI says constitutes medical, mental-health, legal, financial, relational, safety, emergency, or other professional advice. Treat AI output as a conversational reflection tool, not as guidance to act on.
4. Do not rely on AI output for important decisions. Important decisions about your health, safety, relationships, finances, legal rights, or wellbeing require qualified human professionals.
5. AI responses are not authoritative records. AI statements are not representations of fact, professional consensus, our official position, or a guarantee of any outcome.
6. Voice and audio input may be inaccurate. Where the Service allows voice input, audio may be transcribed into text. Transcription may introduce errors. You are responsible for the privacy and safety of your physical environment when using voice input.
7. Internal inferences may be wrong. The Service may rely on internal AI inferences, including inferences about your situation, safety indicators, readiness for features, or potential group placement. These inferences may be inaccurate and do not create legal or similarly significant effects outside the Service itself.
8. Safety systems are imperfect. AI safety systems may fail to detect unsafe, harmful, inaccurate, or policy-violating content and may incorrectly flag content that is not unsafe or policy-violating.

We continue to invest in the quality and safety of AI responses, but no AI system is perfect. We expressly disclaim warranties regarding AI output as set forth in Section 18.

9. Safety Flow and AI Content Safety Monitoring

The Service may include a safety flow, AI content safety filters, automated moderation tools, reporting tools, and other trust-and-safety features designed to surface in-app options, evaluate content for safety concerns, or help us respond to potential abuse, harassment, self-harm indicators, crisis indicators, or policy violations.

You acknowledge and agree:

1. The safety flow is not an emergency response system. It is a set of in-app options. It does not contact emergency services on your behalf, does not dispatch help to your location, and does not guarantee that any human being will reach out to you.
2. Detection is imperfect. Our systems may fail to detect distress, abuse, harassment, self-harm risk, harmful content, illegal content, or policy violations that are present, and may detect concerns that are not present.
3. You are responsible for seeking help. If you are in immediate danger or may harm yourself or another person, you must contact local emergency services directly. Do not rely on the Service, safety prompts, trusted-contact features, notifications, or AI-generated responses.
4. Hotline and resource information is provided as a convenience. We may use third-party resources or geolocation tools to surface regional crisis hotlines or support resources. We do not control, endorse, verify, or guarantee their accuracy, availability, response time, suitability, or current operation.
5. Trusted contacts are chosen by you. If the Service permits you to designate trusted contacts, we do not vet them. If you designate someone who is unhelpful, unavailable, unsafe, or harmful, that risk falls on you.
6. Reports and filters are not guarantees. Reporting tools, AI content safety filters, automated moderation, and human review are not guarantees that objectionable or harmful content will be removed, restricted, reviewed, or addressed within any particular time or at all.

10. Community Features and Peer Connections

10.1 Groups

The Service may include group features in which users in a similar situation can post, read, and respond to each other’s reflections. Group features come with these conditions:

1. Groups are not professional services, support groups led by licensed professionals, therapy groups, clinical groups, or emergency resources.
2. Groups may not be pre-screened by human moderators. Posts may be shared with others as users write them.
3. AI safety monitoring and user reporting may be used, but they are safeguards, not guarantees.
4. Posts may appear under a pseudonymous handle but are not anonymous to us.
5. Group composition may depend on internal inferences that may be wrong.
6. You must follow the Community Guidelines when posting in groups. Violations may result in content removal, temporary restrictions, suspension, or termination.

10.2 Peer Connections

The Service may include optional one-to-one peer connections. Peer connections come with these additional conditions:

1. Peers are other users, not professionals. They are not trained, licensed, vetted, endorsed, or supervised by us as professionals.
2. Peer conversations carry no professional, clinical, legal, financial, or safety weight.
3. You choose whether to connect. You connect by reading short bios of users in a similar situation and choosing whom to reach out to; the other person may reply, leave your message unanswered, or decline. Connection is mutual: text, audio, and video each require both people’s separate consent before that channel opens.
4. Our connection logic carries bidirectional protection designed to avoid pairings likely to be distressing to either person. This is a safeguard, not a guarantee.
5. Other users may behave unkindly, dishonestly, unlawfully, or harmfully. While we may provide reporting tools and may act on credible reports, we cannot guarantee any user’s identity, intentions, statements, conduct, reliability, or safety.
6. To the maximum extent permitted by law, we are not responsible for damages, losses, distress, harm, disclosure, or other consequences arising from another user’s conduct toward you.
7. If you move conversations off-platform or share personal contact information, you do so at your own risk. We recommend against moving peer conversations off-platform.

10.3 Reporting

If another user behaves in a way that concerns you, you may report them through the in-app reporting feature or by emailing info@myaurelife.com. We may review reports and act in accordance with the Agreement, but we do not guarantee any particular investigation, outcome, timing, communication, or enforcement action.

11. Practices and Exercises

The Service may include guided exercises, prompts, breathing techniques, grounding exercises, journaling prompts, audio content, eye-movement prompts, body-awareness prompts, and other self-directed activities (collectively, “Practices”).

Practices are educational, reflective, and lifestyle activities. They are not treatment of any kind and are not designed to diagnose, treat, cure, or prevent any condition. Practices do not establish any professional relationship between you and us.

Practices that involve reflection on your experience may evoke strong emotions, memories, sensations, tears, anger, fear, distress, or feelings of disconnection. If at any point a Practice causes you distress, stop immediately. Do not push through a Practice if it is causing you harm.

Some Practices may involve breathing, body awareness, eye movement, sound exposure, or other physical components. You agree not to perform any Practice while driving, operating machinery, walking in traffic, or in any other situation where attention to your physical surroundings is required for safety. You should not perform breathing-based or physically oriented Practices if you have any condition for which such activity could be inadvisable without first consulting a qualified professional.

To the maximum extent permitted by applicable law, we are not responsible for emotional, psychological, physical, relational, or other responses arising from your use of Practices, except where such responses are caused by our gross negligence or willful misconduct, or as otherwise required by applicable law that cannot be excluded.

12. Communications and Notifications

We may send transactional communications related to your waitlist entry or account, including confirmations, security alerts, waitlist and launch notifications, account notices, legal notices, and notices of important Service or policy changes. You cannot opt out of transactional communications while you have an active account or waitlist entry.

The Service may send in-app notifications and push notifications to your device, including reminders, prompts, safety-related notices, content alerts, or other messages. You acknowledge that notifications may arrive at times that are inconvenient, visible to others, or distressing depending on your device settings and circumstances. Notifications are never emergency alerts and should not be relied on as emergency communications.

If we send marketing communications in the future, we will provide opt-out mechanisms and obtain any consent required by applicable law.

13. Third-Party Services, External Materials, and App Stores

The Service may rely on, link to, display, integrate with, or make available third-party products, services, content, platforms, stores, systems, directories, networks, carriers, internet service providers, cloud providers, AI model providers, payment processors, app stores, crisis hotline directories, authentication providers, analytics providers, and other third-party materials or services (collectively, “External Materials”).

1. We do not control, endorse, verify, warrant, or assume responsibility for External Materials.
2. External Materials may be subject to separate terms, privacy policies, fees, technical requirements, availability limits, and legal obligations, which you are responsible for reviewing and following.
3. We are not responsible for the accessibility, accuracy, legality, decency, reliability, security, non-infringement, availability, completeness, or suitability of External Materials.
4. Any access to External Materials is provided only as a convenience and does not imply endorsement, sponsorship, partnership, agency, or association.
5. To the maximum extent permitted by applicable law, we are not liable for any loss, damage, cost, expense, charge, disclosure, delay, failure, outage, or harm caused by or resulting from your access to, use of, reliance on, or inability to use External Materials.
6. You are responsible for all charges related to your devices, wireless carrier, internet service provider, data usage, roaming, app store, platform, payment provider, and other third-party services.

14. Fees and Payments

14.1 Right to Introduce Paid Features

The Service may currently be free to use. At our discretion, we may introduce paid features, subscriptions, one-time purchases, premium functionality, or other paid offerings at any time. We will provide notice as required by applicable law before paid features are introduced or before a feature you are currently using free of charge becomes subject to payment.

14.2 Platform Payments

If we introduce paid features, charges may be processed through Apple App Store, Google Play, Stripe, another payment processor, or another platform. Where a platform or processor is the merchant of record, subscription terms, trials, automatic renewal, cancellation, refunds, payment disputes, taxes, and price changes may be governed by that platform’s or processor’s rules in addition to these Terms.

We do not store or process your full payment-card or bank-account details ourselves unless expressly stated in a supplemental payment disclosure.

14.3 Taxes

You are responsible for any sales tax, value-added tax, goods-and-services tax, use tax, or other tax imposed on your purchase, except where applicable law makes us or a platform responsible for collection or remittance.

14.4 Refunds and Cancellations

Refund and cancellation requests for app-store purchases must be made through the applicable platform unless we expressly provide another mechanism. We may support you by clarifying our policy or providing documentation, but the final refund decision may rest with the platform or payment processor.

14.5 Statutory Cancellation Rights

If you reside in a jurisdiction that grants statutory withdrawal or cancellation rights for distance contracts or digital content, you retain those rights to the extent required by law. Nothing in these Terms limits rights that cannot be waived under applicable consumer-protection law.

15. Updates, Modifications, Suspension, and Discontinuation

We reserve the right, at any time and in our sole discretion, to update, modify, add, remove, suspend, restrict, interrupt, or discontinue the Service or any feature, content, functionality, account, community space, AI function, safety feature, or other portion of the Service, temporarily or permanently, with or without notice, except where applicable law requires notice.

Updates may include security fixes, bug fixes, new features, removal of features, design changes, model changes, safety changes, moderation changes, or other changes to the user experience. We are not obligated to provide updates indefinitely or to continue supporting old versions of the application.

To the maximum extent permitted by applicable law, we will not be liable to you or any third party for any modification, suspension, interruption, restriction, discontinuation, removal, or unavailability of the Service or any portion of it.

If we discontinue the Service entirely, we may provide advance notice and data-export options where reasonably practicable or required by applicable law. Where you have paid for a feature whose paid period extends past discontinuation, refunds, if any, will be handled as required by applicable law and the rules of the applicable platform or payment processor.

16. Suspension and Termination

16.1 Termination by You

You may terminate the Agreement at any time by removing yourself from the waitlist, deleting your account from in-app settings, or emailing info@myaurelife.com. Termination is effective when processed, subject to our Privacy Policy and any continuing obligations under the Agreement.

16.2 Suspension or Termination by Us

We may suspend, restrict, or terminate your access to the Service, with or without prior notice, if:

1. You violate the Agreement or any applicable law;
2. You infringe or violate any rights of another person;
3. Your conduct creates or may create risk to the safety, security, integrity, availability, reputation, or operation of the Service, our users, our team, third parties, or the public;
4. You fail to pay fees owed for paid features when due;
5. We are required or reasonably believe we are required to do so by law, regulation, court order, government request, valid legal process, app-store requirement, or platform rule;
6. We reasonably suspect fraud, abuse, impersonation, ineligibility, unauthorized access, automated use, scraping, misuse of AI output, misuse of community features, or other prohibited conduct;
7. Your use of the Service indicates that you are not eligible under Section 2; or
8. We discontinue the Service or any portion of it.

Where a breach is curable and safety, security, legal compliance, or platform integrity is not at stake, we may, but are not required to, provide notice and an opportunity to cure.

16.3 Effect of Termination

Upon termination, your license to use the Service ends immediately. We may remove, preserve, restrict, or delete Your Content and account data as described in the Agreement and Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 3, 6, 7, 8, 9, 10, 11, 13, 15, 16.3, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28.

17. Our Intellectual Property

The Service, including all underlying software, source code, object code, architecture, algorithms, AI-related systems, prompts, workflows, designs, interfaces, copy, illustrations, animations, audio, videos, content, graphics, logos, trademarks, trade dress, names, service marks, and all other materials made available by us or our licensors, is owned by us or our licensors and protected by intellectual property and other laws.

The names “Aure,” “My Aure Life,” and any related names, logos, icons, slogans, product names, service names, or marks are our trademarks or service marks, whether registered or unregistered. The absence of a name, logo, icon, or mark from a list does not constitute a waiver of any intellectual property rights.

Except for the limited license granted in Section 5, no rights in our intellectual property are transferred to you. You may not use our trademarks, branding, content, software, technology, or other materials except as expressly permitted by us in writing.

18. Disclaimers

18.1 “As Is” and “As Available”

To the maximum extent permitted by applicable law, the Service is provided “as is,” “as available,” and with all faults, without warranty or condition of any kind, whether express, implied, statutory, or otherwise.

We and our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns expressly disclaim all warranties and conditions, including warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, reliability, availability, security, compatibility, and any warranties arising from statute, course of dealing, usage of trade, or otherwise.

We make no warranty or condition that:

1. The Service will meet your requirements or expectations;
2. Access to the Service will be uninterrupted, timely, secure, available, or error-free;
3. The Service will be free from viruses, malware, harmful code, vulnerabilities, unauthorized access, data loss, or security incidents;
4. AI responses will be accurate, appropriate, safe, helpful, reliable, unbiased, current, complete, or suitable for your situation;
5. Safety systems, AI content safety filters, reporting tools, or moderation tools will detect, prevent, remove, or respond to unsafe, unlawful, harmful, or objectionable content;
6. Errors, defects, or vulnerabilities will be corrected;
7. The Service will produce any particular emotional, relational, legal, financial, health, safety, or other outcome; or
8. External Materials will be accurate, available, safe, lawful, secure, or suitable.

18.2 No Professional Warranty

Without limiting Section 18.1, we expressly disclaim any warranty or representation that the Service constitutes, contains, provides, or is equivalent to medical, mental-health, therapeutic, legal, financial, crisis, emergency, safety, or other professional advice, diagnosis, treatment, care, support, or services of any kind.

18.3 Statutory Rights Preserved

Some jurisdictions do not allow the exclusion of certain warranties or conditions. In those jurisdictions, the exclusions in this Section apply only to the extent permitted by law, and you may retain statutory rights that cannot be waived.

19. Limitation of Liability

19.1 No Indirect or Consequential Damages

To the maximum extent permitted by applicable law, in no event will we or our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, or assigns be liable for any indirect, incidental, special, exemplary, punitive, enhanced, or consequential damages, including damages for loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, business interruption, computer failure, emotional distress, personal distress, reputational harm, relational harm, or other intangible losses, arising out of or relating to the Agreement, the Service, AI output, user content, peer interactions, group features, Practices, safety systems, notifications, External Materials, or your access to or use of, or inability to access or use, the Service.

This limitation applies however caused and under any theory of liability, including contract, tort, negligence, strict liability, product liability, warranty, statute, or otherwise, even if we have been advised of the possibility of such damages and even if such damages were foreseeable.

19.2 Aggregate Liability Cap

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to the Agreement, the Service, AI output, user content, peer interactions, group features, Practices, safety systems, notifications, External Materials, or your access to or use of, or inability to access or use, the Service shall not exceed the greater of:

1. One hundred U.S. dollars (US $100); or
2. The total amount you paid directly to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

19.3 Non-Excludable Liability

Nothing in the Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, willful misconduct, or any statutory consumer rights that cannot be waived, to the extent such exclusions or limitations are prohibited by applicable law.

19.4 Allocation of Risk

You acknowledge that the disclaimers, exclusions, limitations, and risk allocations in the Agreement are a material part of the consideration for offering the Service and that we would not offer the Service on these terms without them.

20. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns (collectively, the “Aure Parties”) from and against any claim, demand, action, proceeding, investigation, loss, liability, damage, judgment, settlement, penalty, fine, cost, or expense, including reasonable attorneys’ fees and costs, arising out of or relating to:

1. Your access to or use of the Service;
2. Your violation of the Agreement;
3. Your violation of any applicable law, regulation, or third-party right;
4. Your Content, including claims that Your Content infringes intellectual property rights, violates privacy or publicity rights, constitutes defamation, breaches confidentiality, or otherwise harms a third party;
5. Your misuse of the Service, AI output, safety features, community features, peer features, Practices, or External Materials;
6. Your interaction with any other user or third party;
7. Your disclosure, sharing, or misuse of information about another person, including a partner, family member, friend, peer, or other third party;
8. Your negligence, fraud, willful misconduct, unlawful conduct, harassment, stalking, doxing, blackmail, impersonation, or abuse; or
9. Your use of the Service to develop, train, benchmark, test, market, sell, or distribute a competing product, AI system, or substantially similar product or service.

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us in asserting available defenses. You may not settle any matter for which we have indemnification rights without our prior written consent.

Your indemnification obligations are not capped, except to the extent applicable consumer-protection law prohibits or restricts uncapped indemnities against consumers. In jurisdictions where such restrictions apply, your indemnification obligation applies to the maximum extent permitted by law.

21. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of the Agreement. By using the Service, you acknowledge that you have read the Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding the handling of personal data, the Privacy Policy controls solely to the extent of that conflict.

22. Changes to These Terms

We may update these Terms from time to time. For material changes affecting your rights, our liability, fees, governing law, dispute provisions, or other material terms, we will provide notice as required by applicable law through in-app notification, email, posting within the Service, or other reasonable means.

For non-material changes, typo corrections, clarifications, updates to contact details, or changes that do not materially affect rights or obligations, we may make the change without advance notice. The “Last updated” date will reflect the most recent revision.

If you do not agree to a change, your remedy is to stop using the Service and delete your account before the change takes effect. Continued access to or use of the Service after the effective date of a change constitutes acceptance of the updated Terms. For users in jurisdictions where the law restricts unilateral amendment of consumer contracts, changes affecting your rights will become effective only with your affirmative consent or in the manner required by applicable law.

23. Geographic Availability, Export Controls, and Sanctions

The Service is offered by Aure LLC from the United States and is not offered elsewhere unless we expressly make it available in additional jurisdictions.

You agree to comply with all applicable export, import, sanctions, anti-boycott, and re-export laws and regulations, including the U.S. Export Administration Regulations and trade sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control. You will not use, export, re-export, access, or transfer the Service in violation of any such law.

24. Governing Law and Dispute Resolution

24.1 Governing Law

These Terms and any dispute arising out of or relating to the Agreement or the Service are governed by the laws of the State of Florida, United States, without giving effect to conflict-of-laws principles, and, where applicable, by United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24.2 Exclusive Jurisdiction and Venue

Subject to Section 24.6, you and Auré agree that any suit, action, or proceeding arising out of or relating to the Agreement or the Service shall be brought exclusively in:

1. A state court of competent jurisdiction located in Miami-Dade County, Florida, United States; or
2. If federal jurisdiction is required, the United States District Court for the Southern District of Florida.

Each party irrevocably consents to the personal jurisdiction of those courts and waives any objection based on improper venue, lack of personal jurisdiction, or forum non conveniens.

24.3 Jury Trial Waiver

To the maximum extent permitted by applicable law, each party knowingly, voluntarily, intentionally, and irrevocably waives any right to a trial by jury in any suit, action, or proceeding arising out of or relating to the Agreement, the Service, or the relationship between the parties. Any such dispute shall be tried before a judge sitting without a jury.

24.4 Class Action, Consolidated Action, and Representative Action Waiver

To the maximum extent permitted by applicable law, you and Aure agree that any dispute resolution proceedings arising out of or relating to the Agreement, the Service, or the relationship between the parties will be conducted only on an individual basis and not in a class, consolidated, collective, private attorney general, mass, or representative action.

You and Aure each waive any right to participate in, bring, maintain, or receive relief from any class, consolidated, collective, private attorney general, mass, or representative action to the maximum extent permitted by law.

If a court determines that this waiver is unenforceable as to a particular claim or request for relief, that claim or request for relief may proceed only to the extent required by law and only after all individual claims and requests for relief that can be resolved individually have been resolved.

24.5 Equitable Relief

Notwithstanding Section 24.2, either party may seek injunctive or other equitable relief from any court of competent jurisdiction to prevent or restrain a breach of the Agreement that would cause irreparable harm, including misuse of intellectual property, unauthorized access, scraping, misuse of AI output, confidentiality breaches, security threats, or violations affecting platform integrity. We will not be required to post a bond in connection with such relief unless required by law.

24.6 Consumer Forum Rights

If you are a consumer residing in a jurisdiction where applicable law gives you a non-waivable right to bring claims in the courts of your country, state, province, or region of residence, Section 24.2 does not deprive you of that non-waivable right. In such circumstances, this Section applies only to the maximum extent permitted by applicable law.

24.7 Time to Bring Claims

To the maximum extent permitted by applicable law, any claim arising out of or relating to the Agreement, the Service, or the relationship between the parties must be brought within one (1) year after the claim arose, or it is permanently barred. This limitation does not apply where applicable law prohibits shortened limitation periods for the claim at issue.

25. Copyright Infringement Notices

If you believe that material available through the Service infringes your copyright, you may send a written notice to our designated copyright agent at info@myaurelife.com with the following information:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
3. Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material within the Service;
4. Your name, mailing address, telephone number, and email address;
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law;
6. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our designated copyright agent for receipt of copyright infringement notices can be reached at:

Aure LLC
Attn: Copyright Agent
9349 Collins Avenue, Surfside, Florida 33154
United States
Email: info@myaurelife.com

We may reject notices that are incomplete or do not comply with applicable law. We may remove or disable access to material alleged to be infringing and may notify the user who posted or submitted the material.

Counter-Notices

If you believe that material you posted or submitted through the Service was removed or disabled as a result of mistake or misidentification, you may send a written counter-notice to our designated copyright agent at info@myaurelife.com with the following information:

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled and the location where the material appeared before it was removed or disabled;
3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. Your name, mailing address, telephone number, and email address;
5. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, to the jurisdiction of the United States District Court for the Southern District of Florida; and
6. A statement that you will accept service of process from the person who submitted the original copyright infringement notice or that person’s agent.

After receiving a valid counter-notice, we may forward it to the person who submitted the original copyright infringement notice. We may restore the removed or disabled material in accordance with applicable law unless the copyright owner or its agent notifies us that it has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the material.

Misrepresentations

You acknowledge that any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees, under applicable law.

Repeat Infringers

We may, in appropriate circumstances and in our discretion, suspend or terminate the accounts of users who are repeat infringers or who are repeatedly the subject of credible copyright infringement notices. We may also remove or disable access to content that we believe may infringe the rights of others, with or without prior notice.

Language of Notices

We accept copyright infringement notices and counter-notices in English. If you submit a notice or counter-notice in another language, we may request an English translation before processing it.

26. Apple App Store Addendum

This Section applies if you downloaded or accessed the application through Apple’s App Store or otherwise use the application on an Apple-branded device. This Section applies in addition to the rest of the Agreement. If this Section conflicts with another provision of the Agreement with respect to Apple or the Apple App Store, this Section controls solely to the extent of that conflict.

26.1 Apple App Store Addendum

The Agreement is between you and Auré, not Apple. Apple is not a party to the Agreement and has no responsibility for the Service except as expressly required by applicable law or the Apple Media Services Terms and Conditions.

26.2 Scope of License

The license granted to you is limited to a non-transferable license to use the application on Apple-branded products that you own or control, and as permitted by the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing to the extent permitted by Apple’s rules.

26.3 Maintenance and Support

Auré, not Apple, is solely responsible for providing any maintenance and support services for the application, as specified in the Agreement or as required by applicable law. Apple has no obligation to provide maintenance or support services for the application.

26.4 Warranty

To the maximum extent permitted by applicable law, Auré disclaims all warranties relating to the application as set forth in the Agreement. If the application fails to conform to any applicable warranty that cannot be disclaimed, you may notify Apple, and Apple may refund the purchase price, if any, for the application. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Auré’s responsibility to the extent required by the Agreement and applicable law.

26.5 Product Claims

Auré, not Apple, is responsible for addressing claims by you or any third party relating to the application or your possession or use of the application, including product-liability claims, claims that the application fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar legislation, in each case subject to the disclaimers, limitations, and other provisions of the Agreement.

26.6 Intellectual Property Claims

If a third party claims that the application or your possession and use of the application infringes that third party’s intellectual property rights, Auré, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that intellectual-property infringement claim to the extent required by applicable law.

26.7 Legal Compliance

You represent and warrant that you are not located in a country that is subject to a U.S. government embargo or designated by the U.S. government as a terrorist-supporting country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

26.8 Third-Party Beneficiary

You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of the Agreement as it relates to your use of the application on Apple-branded products. Upon your acceptance of the Agreement, Apple will have the right, and will be deemed to have accepted the right, to enforce the Agreement against you as a third-party beneficiary.

27. Google Play Addendum

This Section applies if you downloaded or accessed the application through Google Play or otherwise use the application on an Android device. This Section applies in addition to the rest of the Agreement. If this Section conflicts with another provision of the Agreement with respect to Google or Google Play, this Section controls solely to the extent of that conflict.

27.1 Agreement Between You and Auré

The Agreement is between you and Auré, not Google. Google is not a party to the Agreement and has no responsibility for the Service except as expressly required by applicable law or Google Play’s applicable terms.

27.2 Compliance With Google Play Terms

Your download, installation, access to, and use of the application must comply with the Google Play Terms of Service and any other Google Play policies or rules applicable to the application.

27.3 Responsibility for the Application

Auré, not Google, is solely responsible for the application and the Service, including their content, maintenance, support, and any claims relating to the application or your possession or use of the application, subject to the disclaimers, limitations, and other provisions of the Agreement.

27.4 Maintenance and Support

Google has no obligation to provide maintenance or support services for the application. Any maintenance or support provided by Auré will be provided as described in the Agreement or as required by applicable law.

27.5 Third-Party Terms and Charges

Your use of Google Play, Android, Google services, device services, carrier services, and related third-party services may be subject to separate terms, fees, and policies. Auré is not responsible for Google’s services or for charges, restrictions, or requirements imposed by Google, your device provider, your carrier, or any other third party.

28. Miscellaneous

28.1 Entire Agreement

The Agreement, including these Terms, the Privacy Policy, the Community Guidelines, the Safety Policy, the AI Disclosure, and any applicable addenda, supplemental terms, or policies incorporated by reference, constitutes the entire agreement between you and Auré regarding the Service and supersedes all prior or contemporaneous agreements, understandings, representations, and communications, whether written or oral, regarding the Service.

28.2 Severability

If any provision of the Agreement is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision will be severed, and the remaining provisions will remain in full force and effect.

28.3 No Waiver

Our failure to exercise or enforce any right or provision of the Agreement will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Auré. A waiver of any breach or default will not be deemed a waiver of any other breach or default.

28.4 Assignment

You may not assign, transfer, delegate, or sublicense the Agreement or any of your rights or obligations under it without our prior written consent, and any attempted assignment or transfer without such consent is void. We may assign, transfer, or delegate the Agreement, in whole or in part, without your consent, including in connection with a merger, acquisition, reorganization, sale of assets, financing, change of control, or transfer to an affiliate, successor, or service provider, provided that your non-waivable rights under applicable law are not reduced.

28.5 Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, governmental action, court orders, power failures, internet failures, telecommunications failures, app-store outages, cloud-provider outages, AI-provider outages, cyberattacks, security incidents, or acts or omissions of third parties.

28.6 No Agency or Fiduciary Relationship

Nothing in the Agreement creates a partnership, joint venture, employment relationship, agency relationship, fiduciary relationship, professional relationship, or franchise relationship between you and Auré. Neither party has authority to bind the other except as expressly stated in the Agreement.

28.7 No Third-Party Beneficiaries

Except as expressly provided in the Apple App Store addendum, Google Play addendum, or any other applicable platform addendum, the Agreement is intended solely for the benefit of you and Auré and does not create any rights, remedies, or benefits in favor of any third party.

28.8 Notices

We may provide notices to you through the Service, by in-app message, by push notification, by email to the address associated with your account or waitlist entry, by posting within the Service, or by any other reasonable means. Notices to us must be sent to info@myaurelife.com and, where legal notice by mail is required, to: Aure LLC, Attn: Legal, 9349 Collins Avenue, Surfside, Florida 33154, United States.

28.9 Electronic Communications

You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, except where applicable law requires a different method of notice.

28.10 Language

These Terms are drafted in English. We may provide translations for convenience. If a translation conflicts with the English version, the English version controls, except where applicable law requires another language version to control for consumer contracts.

28.11 Headings

Section headings are for convenience only and do not affect the interpretation of the Agreement.

28.12 Construction

The Agreement will not be construed against any party as drafter. The words “including,” “include,” and similar terms are deemed to be followed by “without limitation.” The word “or” is not exclusive unless the context clearly requires otherwise.

28.13 Survival

Any provision of the Agreement that by its nature should survive termination will survive, including provisions concerning ownership, licenses, feedback, prohibited conduct, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, venue, class action waiver, jury trial waiver, copyright notices, and miscellaneous provisions.

28.14 Contact Information

For general support, account issues, privacy requests, legal notices, trust-and-safety reports, or other inquiries, contact us at info@myaurelife.com. We may introduce role-specific contact addresses in the future, but this address will continue to function as a general contact point unless we state otherwise.

28.15 Order of Precedence

If there is a conflict or inconsistency among the documents that make up the Agreement, the following order of precedence applies, but only to the extent of the conflict or inconsistency:

1. Any applicable Apple App Store, Google Play, or other platform addendum controls solely with respect to the platform-specific terms required by that platform;
2. The Privacy Policy controls solely with respect to the collection, use, disclosure, retention, deletion, and other processing of personal information;
3. The Safety Policy controls solely with respect to the operational description of in-app safety features, safety flows, reporting tools, and safety-related processes;
4. The Community Guidelines control solely with respect to community standards, prohibited community conduct, user reporting, moderation standards, and enforcement within community or peer features;
5. The AI Disclosure controls solely with respect to user-facing disclosures about the nature, limitations, and operation of AI features; and
6. These Terms control in all other respects.

No policy, guideline, disclosure, addendum, or supplemental term limits our rights, disclaimers, limitations of liability, indemnification rights, dispute-resolution rights, or other protections under these Terms unless it expressly states that it is intended to do so.

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